BOQ+Get the app

Refund Policy

Last updated: 19 July 2026

BOQ+ sells digital services — subscriptions and credit packs — through the Google Play Store and Apple App Store. This policy sets out when refunds apply, consistent with what the app enforces and with Indian consumer-protection norms for digital goods.

1. Try before you pay

The free tier — 2 BOQs, with rate books and offline fill — exists so you can fully evaluate BOQ+ before paying anything. No card is needed. We encourage you to use it before buying a plan or credits.

2. How payments work

All purchases are processed by Google Play or the Apple App Store. We never receive your card or bank details. Because of this, refunds are issued through the store you bought from, under that store's refund mechanism, with the rules below.

3. Subscriptions (Annual ₹7,999 · Quarterly ₹3,999)

  • Cancellation: cancel anytime from your Play Store or App Store subscription settings. You keep full access until the end of the period you have paid for; no further renewals are charged.
  • No pro-rata refunds: we do not refund the unused portion of a subscription period, except as required by law or the store's own policy.
  • Accidental or unauthorised purchase: request a refund from the store (Google Play: within 48 hours via Play refund flow; Apple: via reportaproblem.apple.com). If the store window has passed, email us within 7 days of the charge at support@boq.co.in and we will review it in good faith.
  • Founding Member pricing (₹7,999 against the standard ₹11,999) is a discounted launch price; if a Founding Member subscription is refunded, the founding price lock is lost.

4. Credit packs (₹999 for 5 BOQs)

  • Validity: credits are valid for 12 months from the date of purchase. This is disclosed at the point of purchase, in the app, and on our pricing page. Credits unused after 12 months lapse and are not refundable.
  • Unused packs: if you have used none of the 5 credits, you may request a full refund within 7 days of purchase by emailing us or using the store's refund flow.
  • Partially used packs are not refundable — each credit delivers its full value (a complete BOQ + BidIQ run) the moment it is consumed.
  • Credits are non-transferable between accounts.

5. Service failures

If a credit is consumed but the service demonstrably fails — for example, a BidIQ report fails to generate for a valid, parseable BOQ — we will re-credit your account, or refund that credit's value if re-crediting is not possible. Report failures to support@boq.co.in with the BOQ in question; we respond within 7 working days.

6. What refunds don't cover

  • Dissatisfaction with a tender outcome. BOQ+ provides market data and analysis; it does not and cannot guarantee that any bid will win (see our Terms of Service).
  • Inability to use the app due to device incompatibility that was testable on the free tier.
  • Purchases refunded once already.

7. How to raise a refund request

  1. Prefer the store's own flow (Google Play order history / Apple “Report a Problem”) — it is fastest.
  2. Or email support@boq.co.in with your registered email and store order ID. We acknowledge within 48 hours and resolve within 7 working days.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.